Merchandise Returns

For all merchandise returns, refer to your retailer. Make sure that you have a copy of your bill.

Merchandise returns must be done within 30 days of the purchase. Boxes of returned planks must be intact; the packaging must not have been opened or altered.

Handling charges of 30% will be billed for all returns of boxes of wood planks. In addition, transportation and other costs associated with the merchandise return will be borne by the customer.

Exceptions to the Return Policy

Please note that Rustic and Economy grade wood flooring as well as clearance items are sold as is. No returns are possible for these products.